| Leading
projects and programmes and helping companies to improve performance by
assisting them in setting and implementing policy to enable more
effective, better integrated and leaner business management from the
strategic level down to the shop floor. The Basics are important : Ardent supporter of TQM and continuous improvement as the bed rock of solid performance coupled with OE and Lean thinking. Central theme: engage at every level: work from the top down and listen from the bottom up. |
The Mechanics of Successful Change – People and Behaviours Good Change Leader: transparency, integrity, consistency and competence leads to trust and belief. The proposed change needs to make business sense have a strong business case ie it must 'work' and it needs to be accepted 'become routine'; it should at the same time cover the social aspects adequately / fairly. The Change Story: the journey has been defined, but not everyone’s journey is the same. There is a starting point, obstacles, points of interest, opportunities and choices to make, not all the roads meet, some people will not be able to continue the journey, some will leave, new people will join; plan for this, support people and gain acceptance. Consider change having 3 levels – Individual, Team, Corporate. Change needs to be treated at each level: the objectives, the benefit, ability to complete, and be sustainable. Changing Behaviour is key to sustaining the change: 1. understanding and acceptance: communicate and engage, 2. support / facilitate the transformation: training and systemic, 3. reinforcement – coaching and management. Thought: we want people to change, to do things differently so the common point, the point of convergence must be at the individual. Communicating change to the individual: why, what, how and need to answer the question: 'what’s in it for me' - remembering that sometimes the answer may be 'a new start with another company'; in each case support the change for them too… |
Email : info@betterbusiness.fr 
Mob (UK) : +44(0)78 63 165 634
Mob (FR) : +33(0)6 49 13 26 51